Shipping policy

This shipping policy explains delivery charges, dispatch times and pre-orders when you shop with Lola Sense Lab at lolasenselab.com.

Shipping Charges

Standard UK shipping costs £2.99 for orders under £50 and is free for orders of £50 or more.

The Interactive LED Sensory Board and Interactive RGB Infinity Mirror include free UK shipping.

Available delivery options and the applicable shipping charge are shown at checkout before payment.

In-Stock Orders

In-stock items are usually dispatched within 1–3 business days of payment.

Our warehouse operates Monday–Saturday during standard business hours, except on national holidays when it is closed.

Pre-Orders

Products marked as pre-order are available to purchase before the incoming stock arrives.

The expected dispatch date is shown on the product page when you place your order. Please refer to the date provided for your particular order, as different stock batches may have different dispatch dates.

The usual 1–3 business day dispatch timeframe does not apply to pre-orders.

A dispatch date is the date we expect to send your item, not the date it will arrive. Logistics or customs delays can occasionally affect incoming stock. If the expected dispatch date changes, we will contact you with an update.

Pre-orders are reserved against incoming stock and will not be automatically cancelled simply because that stock has not yet arrived.

Delivery Times

UK standard delivery generally takes 2–5 business days after dispatch.

Delivery times are estimates and may be affected by courier delays, bank holidays or other delivery disruptions.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping notification with tracking details so you can follow your parcel’s progress.

Changing Your Delivery Address

If you need to change your delivery address, contact hello@lolasenselab.com as soon as possible and include your order number.

We can update your address before dispatch. Once your parcel has been dispatched, we may be unable to change its destination.

P.O. Box Addresses

Delivery to P.O. box addresses is available through postal services only. Courier delivery is not available to these addresses.

Unexpected Stock Shortages

If an item that was not sold as a pre-order becomes unavailable, we will cancel and refund that item and dispatch any remaining available items in your order.

This does not apply to pre-orders waiting for their stated incoming stock batch.

Delayed, Missing or Damaged Parcels

If your parcel has not arrived within the expected delivery timeframe, or arrives damaged, please contact hello@lolasenselab.com with your order number.

For damaged items, please include photographs of the item and packaging where possible.

We will investigate with the delivery provider and arrange any replacement or refund you are entitled to. Your statutory rights are not dependent on the outcome of a courier insurance claim.

Cancellations and Returns

You can request cancellation of an order, including a pre-order, before it has been dispatched by emailing hello@lolasenselab.com with your order number.

If your order has already been dispatched, please refer to our Refund Policy for return instructions.

Nothing in this shipping policy limits your statutory cancellation, return or refund rights.

Contact Us

For shipping questions or help with your order, email hello@lolasenselab.com. Please include your order number so we can help you quickly.